Privacy Policy

Last updated: February 2026

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At Salon@  we are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.salonatdownham.co.uk or use our services.

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We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Information We Collect

We may collect and process the following types of personal data:

Personal Information You Provide

• Name

• Email address

• Phone number

• Appointment details

• Billing or payment information

• Messages submitted through contact forms

• Any information you provide when booking services

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Cookies and usage data

This information helps us improve our website and services.

 

2. How We Use Your Information

We use your information to:

• Provide and manage appointments and services

• Respond to enquiries

• Send appointment confirmations and reminders

• Improve our website and customer experience

• Comply with legal obligations

• Send marketing communications (only if you opt in)

We only process your data where we have a lawful basis, including your consent, contractual necessity, or legitimate business interests.

 

3. Booking and Website Platform (Wix)

Our website is hosted on Wix.com Ltd. Wix provides the online platform that allows us to offer our services.

Your data may be stored through Wix’s data storage, databases, and applications. Wix stores data on secure servers behind a firewall.

For more information, see Wix’s privacy policy: https://www.wix.com/about/privacy

 

4. Payments

If payments are processed through our website, they are handled by secure third-party payment providers. We do not store your full payment card details.

 

5. Marketing Communications

We may send promotional emails or offers if you have agreed to receive them. You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails, or

• Contacting us directly

 

6. Cookies

Our website uses cookies to improve functionality and analyse website traffic.

Cookies may:

• Remember your preferences

• Help us understand site usage

• Support booking features

You can control or disable cookies through your browser settings.

 

7. Sharing Your Information

We do not sell your personal data.

We may share your data with:

• Service providers (e.g., booking systems, payment processors, hosting providers)

• Legal authorities if required by law

All third parties must respect the security of your data.

 

8. Data Retention

We retain personal data only as long as necessary to provide services, meet legal obligations, or resolve disputes.

 

9. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Data portability

• Withdraw consent at any time

To exercise your rights, contact us using the details below.

You also have the right to complain to the UK Information Commissioner’s Office (ICO): https://ico.org.uk

 

10. Data Security

We take appropriate security measures to protect your personal information from loss, misuse, or unauthorised access.

 

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

 

13. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Salon@ Manager
Address: Salon@, The Hythe, Bridge Road, Downham Market, PE38 0AE
Email: lily@charmed-interiors.co.uk
Phone: 01366 321417