Cancellation Policy

48 HOUR CANCELLATION POLICY FOR APPOINTMENTS 

 

Your appointments are very important to us here at Salon@. Your appointment is reserved especially for you and, while we understand that sometimes schedule adjustments are necessary, we respectfully request at least 48 hours’ notice for cancellations.

 

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time. A deposit may be required when booking an appointment. Deposit amounts vary depending on the type and length of service.

 

We will remind you of your appointment 3 days in advance because we know how easy it is to forget an appointment you booked months ago. 

 

CANCELLATION FEES

 

A cancellation fee will apply if you fail to give at least 48 hours’ notice that you will not be able to make your appointment or do not show up for the appointment. Any deposit paid upfront will be kept and you will be asked to pay a deposit when rebooking the appointment. If no deposit has been taken when booking the cancelled appointment, you will be asked to pay a cancellation fee before rebooking a new appointment. Cancellation fees vary depending on the type and length of service.

 

If this is your first short notice cancellation we may decide to waive the cancellation fee depending on the circumstances. Clients who are consistently cancelling at short notice may be asked to pay the whole fee of their appointment up front.

 

The cancellation policy gives us the time to inform our clients on our waiting list of any availability and keeps our team members' schedules filled.

 

KEEPING TO TIME

 

If you are running late, we will do our best to fit you in, but we may not be able to provide the full service or treatment.

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Our aim is to provide you with an excellent level of service and our policies help us to achieve this. Thank you for viewing and supporting our policies criteria.